Shipping

Please be patient after placing an order as we need to do a final inspection and prepare your timepiece before shipment.

This processing time allows us to re-examine the watch to make sure it is still in the same condition as described, which includes a 24 to 48 hour timing to ensure accuracy.

All items are shipped out within 3-5 BUSINESS DAYS from the date order is received. For example, if your order is received on a Thursday, your item will be shipped out on Wednesday/Thursday the following week.

PLEASE NOTE: While we are proud to be an international marketplace for buyers and sellers, we can NOT ship to or accept payments from the following countries:

Africa (except south Africa), Cambodia, Laos, Thailand, Vietnam, Bolivia, Iraq, Jordan, Lebanon, Yemen, Afghanistan, Bangladesh, Bhutan, India, Kazakhstan, Kyrgyzstan, Mongolia, Nepal, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Republic of Congo, Estonia, Italy, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Serbia, Slovakia, Slovenia, Svalbard and Jan Mayen, Anguilla, Antigua and Barbuda, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Nicaragua, Trinidad and Tobago

*All packages are shipped insured and will require and adult signature for delivery

Payment Methods

Credit Card

We gladly accept all major credit and debit cards. VISA, MASTERCARD, AMEX. DINERS CLUB, DISCOVER.

Credit card payments processed securely through Stripe (www.stripe.com). Credit card details are not stored on our site. To protect our customers and prevent fraud, billing address on credit card MUST match shipping address. No exceptions.

Cash on Delivery (COD)

Only for USA orders over $1000. *You will receive 2% off the total price by paying with cash on deliveryRequires 10% credit card deposit and identity verification. Payment instructions & total COD amount will be emailed to you after your order is accepted.

Bank Wire

For USA & international orders over $1000. *You will receive 3% off the total price by paying with bank wire. Payment instructions & total amount will be emailed to you after your order is accepted.

Sales Tax

We do not charge sales tax on any item. We only collect 4.25% sales tax for items sold in the state of North Carolina

  • International buyers are responsible for ALL import duties, taxes, and fees.
  • Packages must clear customs and this can take several days, sometimes up to 2 weeks depending on the country.
  • Most countries charge customs duties, taxes, and fees on items being imported from the USA. You are responsible to know your Country’s importing laws and taxes.
  • Taxes, import duties and fees are NOT included in the item price or shipping charges. Please check with your customs office to determine what nay additional costs will be prior to buying
  • Duties, taxes, and fees are normally collected by the shipping company delivering your package (the carrier) or when you pick the item up. Do NOT confuse them for additional shipping charges.
  • We declare all items as a “purchase” for the purchase price amount.

We do NOT mark sold items below value or mark items as “gifts” or “repairs” – USA and International government regulations prohibit such behavior. We cannot risk our ability to do business by falsifying any portion of the customs documents. Please do not ask us to break the law

Warranty

Premium Quality Watches is proud to offer a 1-Year warranty on our extensive selection of pre-owned luxury and sports time pieces. The warranty applies to the movement of the watch only.

*All items purchased between now and January 17th 2018 will be upgraded to a 24 month (2 year) warranty!

The warranty does not include the loss or theft of the watch or any damage done by loss or theft. Damage caused by fire, pressure, water, or natural disaster is not covered.

The warranty does not cover any water damage—including, but not limited to movement damage caused by water or other liquids, crystal fogginess, dial or bezel damage, seals, gaskets, liquid penetration and any issues pertaining to water.

Repairs, modifications, tampering, substitution and/or addition of parts, custom work and/or changes of any kind done without prior written consent from Premium Quality Watches and not performed by Premium Quality Watches will void this warranty. Premium Quality Watches warranties are non-transferable. This warranty replaces the original manufacturers warranty.

14-Day 100% Money Back Guarantee

Our 100% Money Back Guarantee policy is simple: If you are not 100% THRILLED with your watch, you may return it within 14 days of purchase for a full refund.

No hassles, No questions asked, No hard feelings. Just a prompt, courteous refund – Guaranteed.

Refund Terms:

  • Premium Quality Watches will accept the return of any unused and unaltered merchandise within 14 days of delivery date for a full refund (excluding any shipping costs and customs fees for international orders). We do not charge a restocking fee.
  • You must contact us for approval and instructions on how to return the item within 3 days of delivery date. The item must also be in possession of the shipper (UPS, USPS, Fedex) with a tracking number within 14 days of delivery date. All items sent after 14 days of receipt will not be accepted for a refund.
  • Watches must be returned to us unworn and unaltered in the same condition sold with all links, paperwork, tags, parts and accesories in place for a refund to be issued. If an item is returned to us without these conditions, a refund will not be granted.
  • Customer are responsible for sending the item back with trackable shipping, signature required, and insured for full amount of sale. We will not be held liable if the package is lost or damaged while being shipped back to us.
  • Once the package arrives back to our office, an inspection will be made. The inspection period takes no longer than three (3) business days. Any watches with signs of being worn, damaged or altered in any way will not be eligible for a refund.
  • After our inspection is completed, a full refund will be issued to the payment method that was used, less shipping and customs charges. The entire process of inspection and refund can take up to 7 business days, but in most cases just a 2-4 days.
  • International customers may be subject to custom charges when returning items to the United States (when applicable), those charges will be deducted from total amount along with shipping cost charges. Additionally, customs charges paid in a foreign country are not refundable.

Authenticity Guarantee 

All watches sold on Premiumqualitywatchesonline.com are Guaranteed to be 100% Authentic and of the finest quality. Premium Quality Watches has an extensive network of screened dealers and sellers and only partners with respected industry wholesalers and distributors. Unlike traditional storefront dealers and retailers, we have no large overhead or other costly operating expenses, which allows us to keep our prices low.