Premium Quality Watches 14-Day 100% Money Back Guarantee
We understand that buying a luxury time-piece on the internet can be fraught and worrisome. This is why we are proud to offer a 14-Day Unconditional Money Back Guarantee with every purchase.
Our return policy is simple: If you aren’t absolutely thrilled with your watch, just send it back for a full refund.
No questions, no hard feelings, no hoops to jump through, just a prompt, courteous refund – Guaranteed.
Returns & Refund Policy:
- Premium Quality Watches will accept the return of any unused and unaltered merchandise within 14 days of delivery date for a full refund, less actual shipping costs. (We do not charge a re-stocking fee).
- If you intend to return a purchase, contact us for approval and instructions on how to return the item within 3 days of delivery. The item must also be in possession of the shipper (UPS, USPS, Fedex) with a tracking number within 14 days of delivery date. All items sent after 14 days of receipt will not be accepted for a refund.
- Watches must be returned to us unworn and unaltered in the same condition sold with all links, paperwork, tags, parts and accessories in place for a refund to be issued. If an item is returned to us without these conditions, a refund will not be granted.
- Customers are responsible for sending the item back with trackable shipping, signature required, and insured for full amount of sale . We will not be held liable if the package is lost or damaged while being shipped back to us.
- Once the package arrives to our office, an inspection will be made by one of our watchmakers. The inspection period takes no longer than three business days. Any watches with signs of being worn, damaged or altered in any way will not be eligible for a refund.
- After an inspection is completed, a full refund will be issued to the payment method that was used, less shipping and customs charges. The entire process of inspection and refund can take up to 7 business days, but in most cases it’s just 2-4 days.
- International customers may be subject to custom charges when returning items to the United States (when applicable), those charges will be deducted from total amount along with shipping cost charges. Additionally, customs charges paid in a foreign country are not refundable.
BY USING PREMIUM QUALITY WATCHES ONLINE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT PREMIUM QUALITY WATCHES MAY REFUSE YOUR RETURN FOR FAILING TO COMPLY WITH THIS RETURN POLICY.