Are the watches new?
The majority of our inventory is pre-owned, although we do sometimes offer new, unworn watches for sale. Premium Quality Watches prides itself in being one of the largest international online marketplaces for certified pre-owned timepieces.
Our pre-owned watches are refurbished & reconditioned by expert watchmakers which gives each timepiece a new or like-new appearance. Click here to find out more about our reconditioning and refurbishing process.
Do you offer a money back guarantee?
Yes. We have a 14-Day 100% money back guarantee if you are not absolutely thrilled with your timepiece. Click here to read our money back guarantee policy & terms.
What type of payment methods do you offer?
- Credit Card
We gladly accept all major credit and debit cards. VISA, MASTERCARD, AMEX. Credit card payments processed securely through Stripe (www.stripe.com).
Credit card details are not stored on our site. To protect our customers and to prevent fraud, the billing address on credit card MUST match shipping address. No exceptions.
Cash on Delivery
Only available for USA orders over $1000. Requires 10% credit card deposit and identity verification. *You will receive 2% off the total price by paying with cash on delivery.
For international and United States orders over $1000, we accept direct bank/wire transfers. Select “Bank Wire” upon checkout. Payment instructions will be emailed to you after your order is accepted. *You will receive 3% off the total price by paying with bank wire.
Is it safe to order on your website?
Absolutely. When using a credit card, your payment is processed by Stripe (www.stripe.com), one of the largest and leading online credit card processors in the world. Stripe uses advanced encryption technology to protect your personal & payment information upon checkout. This is the same level of security that websites like Amazon.com use to protect your information when shopping online.
How do you determine the strike-through price on your watches?
Our expert valuation team utilizes a database of over 75,000 transactions in the retail and secondary market worldwide.
The comparative “retail price” on our site reflects the price of a new watch reported by the manufacturer, or, we create an estimate based on historical data and our own research.
For international clients, our strike-through price is based on what a new watch would be sold for in the Unites States, plus taxes, shipping, and additional international surcharges if applicable. Of course, you are welcome to do your own research when comparing prices.
Can I request a watch that is not available in your online inventory?
Yes. We’d be happy to help you obtain a watch that we don’t have in our inventory through our extensive network of dealers and sellers.
Contact our sales team for product requests: firstname.lastname@example.org
Do you offer a warranty?
Yes. Every purchase is covered by our 1 year warranty.
*Buy between now and January 31 2018 & your warranty will be upgraded from 12 months to 24 months! (2 years). Click here for complete warranty details.
Do your watches come with original packaging and paperwork?
As our watches are certified pre-owned, some will not come with packaging or paperwork.
If they are available, the original packaging and paperwork will be mentioned in the item description and shipped with your order.
When will my order ship?
Credit card orders are shipped out within 3-5 business days after processing and payment clearance. Cash on Delivery (COD) orders are shipped out within 3-5 business days after all required information is submitted to us at time of order. Bank Wire transfer orders are shipped out within 3-5 business days after payment clears our bank account.
Please be patient as we have to do a final inspection and carefully package each timepiece prior to shipping.
What are the shipping charges?
Shipping within the continental United States is FREE!
Alaska and Hawaii: $35
Please see our shipping policies for other options and details.
How can I contact you if there is an issue with my order?
Our friendly customer service staff will gladly provide assistance by telephone or email.
Phone: (800) 597-3874 10am – 5pm Mon-Fri, 11am – 4pm Sat (EST)
You can also send a message through our contact form by clicking here . We will get back to you within 24 hours (on business days).